12 Reviews

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Extremely helpful and informative

I wanted to give you some feedback regarding our move to Abbey Gardens earlier this week. Although you weren't our estate agent, you were the agent for Abbey Gardens, I wanted to let you know just how impressed we were with the service that Barbara provided to us. She was not just friendly and professional but went out of her way to be extremely helpful and informative. I find moving an extremely stressful undertaking and Barbara went above and beyond in dealing with us. We can honestly say we wish she had been looking after us as our estate agent and we will certainly recommend your company to anyone who asks (we have already told lots of people that Neville Turner have been outstanding). Whilst we don't plan to move anytime soon, we cannot praise your company and its services enough. I have emailed Barbara to thank her because she deserves to be thanked for everything she did for us. We found her to be so helpful, giving practical advice as well as being very honest and we felt it easy to trust her. I am so grateful that we dealt with your organisation and Barbara in particular, as she made a stressful situation bearable even though she had no obligation to us whatsoever and therefore didn't have to be as helpful as she was. If and when we move again, we will definitely use your services because having someone who knows the slightly unusual set up of Abbey Gardens was a huge advantage and I realise this detailed level of knowledge is not common and was something that we were able to benefit from.

By Alison Mason -  01.10.17

First rate service and support

Having recently retired from decades in the PR profession, all aspect of service on both professional and personal levels are still most important to me. So it is most gratifying to tell you that I have had first rate service and support from your team in Pangbourne. Of course we were all somewhat perturbed by the very difficult property market conditions and not helped by my home at the Avalon at Douai Abbey development being a somewhat specialised environment and market. However, that said, your team, Barbara, Darren and Jane were truly great and a pleasure to interact and work with. Having bought and sold properties quite a few times over the years (via different estate agents of course), Neville Turner was by far the most professional and personally pleasing (I have already recommended and suggested Neville Turner to another Avalon Resident who I believe is having a hard time of it estate agency wise). I, along with Susan - my wife of just 14 weeks and who is also in the throes of selling her own property in Faringdon, Oxfordshire shall of course be thanking everyone at Pangbourne personally but we would ask you to pass along our very positive sentiments too please. Thank you

By Jim and Susan Crowther -  31.08.17

Many thanks again to you and your team

This week we successfully completed on our sale of Trotman Cottages. We initially listed it on Purple Bricks as we had an early redemption fee to pay and wanted to save some money. The pictures they took weren't great and I ended up writing most of the blurb as their attempt was pretty poor. Asking you and your team to help us was the best thing we did. The photos were great and clearly made a massive difference. I had every confidence in Darron from our first meeting. Barbara has also been amazing. I can't call it "customer" care because I didn't feel like a customer, I felt much more than that. She was so personable and genuinely striving to get us a good result. When our buyers buyer started to try and extend the exchange and completion dates Barbara worked hard to sort it out. She updated us all the way through. She really has been great, my solicitors could do with taking a leaf out of her book. Many thanks again to you and your team.

By -  19.06.17

Friendly attitude

Just a quick email to say thanks for your and the whole teams' assistance in our house purchase. The process was simple, and the best thing was everyone's friendly attitude whenever there was a need to speak and the speed of queries being answered. Kindest regards

By Satinder -  16.05.17
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